Contact Us
Telephone and fax
To contact us by telephone please call +44 (0)845 363 7163, then follow the recorded instructions. You can also send faxes to this number.
We will answer your call immediately or respond to a voicemail message within 30 minutes between 9am and 6pm (GMT/BST) Monday to Friday. If you call outside these times we may be able to help but we guarantee to call you back the next working day.
If your fax requires a response we will generally respond to it on the same day, or the following working day if it is received outside our office hours shown above.
Our general enquiries email address is info@praterraines.co.uk. If you have a specific enquiry, please address it to one of the named contacts in the table below.
We will generally respond to emails within 1 working day of receipt.
Post
Our postal address for all matters is 82b Sandgate High Street, Folkestone CT20 3BX, UK.
If your post requires a response, we will generally send the response by first class post the working day after we receive your item, or call you as described above if this is more appropriate.
Whom to contact
| Person to contact | Email address | Telephone number | |
|---|---|---|---|
|
Quotes or discussion of new work: After sales support: |
Tim Prater, Managing Director | tim@praterraines.co.uk |
Call +44 (0)845 363 7163, then choose option 2. |
|
Technical enquiries: Bug reports: Requests for personal data: |
Matt Raines, Technical Director | matt@praterraines.co.uk |
Call +44 (0)845 363 7163, then choose option 3. |
|
Invoices: Accounts payable: |
Season Prater, Finance Manager | season@praterraines.co.uk |
Call +44 (0)845 363 7163, then choose option 4. |
Please see the information elsewhere on this site for speculative job applications.
